Emergency Services

The Department of Emergency Services consists of two functional areas, the Division of Emergency Medical Services (EMS) and the Office of Emergency Management (OEM). EMS provides 24 hour-a-day, state of the art basic and advanced life support emergency medical services to the residents and visitors of Northumberland County. OEM provides preparedness, response and recovery services to the residents of Northumberland County by writing the Emergency Operations Plan, managing the county's emergency operations center, and by coordinating post disaster recovery activities.

About:

The Department of Emergency Services is a multi-function organization that provides a variety of preparation, mitigation, and recovery services for emergencies within the County. One of the primary functions of the Department is to coordinate and delivery prompt, effective emergency medical services to the citizens and visitors of the County. The Department also provides educational opportunities for citizens that will help improve the care given to those persons experiencing medical emergencies and will help them prepare for larger scale emergency events such as natural disasters.

Mission Statement:

The mission of Northumberland County Department of Emergency Services is to serve our community and visitors by delivering high quality, patient-centered emergency medical care and emergency management services across all phases of preparedness, mitigation, response and recovery. Through professional conduct, continuous improvement, and strong partnerships, we are committed to protecting life, improving community resilience, and exceeding the expectations of those we serve.

Core Values:

Service Excellence and Community Focus We are dedicated to delivering high-quality, patient-centered emergency medical services that enhance community health, safety, and resilience. Our decisions and actions are guided by the needs and expectations of those we serve.
Integrity, Ethics, and Trust We conduct ourselves with the highest ethical standards, fostering transparency, fairness, and accountability to build and sustain public trust and credibility in our organization.
Continuous Improvement and Innovation We embrace a culture of assessment, learning, and improvement through datadriven decision-making, accreditation standards, and evidence-based practices to enhance outcomes and organizational performance.
Professionalism and Workforce Development We value our people as our greatest asset and commit to their development through training, credentialing, leadership cultivation, and a respectful, inclusive work environment.
Safety, Risk Management, and Stewardship We prioritize the safety and wellness of our workforce and patients while responsibly managing risk, resources, and finances to ensure operational readiness and long-term organizational sustainability.

NOTICE TO RESIDENTS:

Important information for Northumberland County residents! The Board of Supervisors voted to exempt county residents from any ambulance service bills that are not covered by some form of insurance. Patients and/or insurance companies will be billed in all cases, but residents can complete a form and provide evidence of residency and any balance on the bill beyond what is paid by insurance will be exempted.

Are You Prepared For Bad Weather?